Refund & Cancellations Policy
Last updated: October 17th, 2024
Payment, Refunds, Upgrading and Downgrading Terms
Payments will be charged using any credit card or other payment mechanism we have on record for the Client (or the Account Holder on behalf of the Client).
The Service is billed in advance on a monthly basis and those fees are non-refundable. There are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
Payments will cover the use of the contracted Services for a monthly or annual subscription period as agreed.
All fees are inclusive of GST (if required) but exclusive of all other taxes, levies, or duties imposed by taxing authorities. The Client is responsible for payment of all such taxes, levies, or duties.
The services and prices are described in detail at https://askiyo.com
For any upgrade or downgrade in plan level, the Client will be charged the new rate commencing from the start of your next billing cycle.
Downgrading your Service may cause a reduction in features, or capacity of your Account. Askiyo has no liability for such reduction.
Unless the Client (through the Account Holder) notifies Askiyo before the end of the applicable subscription period that the Client wants to cancel, using the method described in Section B below, your subscription will automatically renew at the end of the then-current period and you authorise us to collect the then-applicable subscription fee in accordance with item A.1 above.
B. Cancellation and Termination
If you, as the Client, wish to terminate your account, the Account Holder must notify us using our normal account management and termination process within the Service. The Account Holder is solely responsible for properly cancelling your account. An email or phone request to cancel your account is not effective cancellation. The correct process to cancel your account is by clicking on the Administration link in the navigation bar at the top of the company selector screen, and choosing the Account/Billing screen. The Account/Billing screen provides an account cancellation link.
Upon cancellation, Accounting data associated with your account will be retained for a short period to allow reversal of the cancellation, after which it will be irrevocably deleted from the Service. Askiyo reserves the right to maintain non-identifiable, anonymised, data for statistical and security purposes and logging data in accordance with our Privacy Policy found at https://askiyo.com/privacy
There is no refund or credit of monthly fees for cancellation during a month.
Failure to pay our fees for any reason may result in the suspension or termination of a Client’s account (including all associated user accounts) and, after a short period, the deletion of those accounts and associated data.
Askiyo, in its sole discretion, may decline to provide Services to anyone for any reason, and may suspend or terminate accounts and refuse access to or use of the Services for any reason at any time. Termination of the Services will result in the deactivation or deletion of user accounts or access to user accounts.
Contact Us
If you have any questions about these Terms, please contact us at: srinivas@askiyo.com
Address: B-8, Ground Floor, Panchavati Colony, Manikonda, Hyderabad, India - 500089