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PRIVACY POLICY

Last Updated: April 25, 2025

INTRODUCTION

Coytus Lifestyle Pvt Ltd ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Askiyo platform, including any associated mobile applications and websites (collectively, the "Service").

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using the Service, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service, including:

1.1 Personal Information

Personal Information is information that identifies you as an individual or relates to an identifiable individual. We may collect the following types of Personal Information:

  • Account Information: When you create an account, we collect information such as your name, email address, job title, organization, and other information necessary for the provision of the Service.

  • Profile Information: Information you provide in your user profile, such as your photo, contact information, and professional details.

  • Billing Information: Payment information, such as credit card details and billing address, which is collected and processed by our payment service providers.

  • Communications: Information you provide when you contact us for support or other inquiries.

1.2 Meeting Data

When you use our Service to manage, analyze, or gain insights from meetings, we collect and process data related to those meetings, including:

  • Meeting Content: Audio recordings, transcriptions, notes, and other content from your meetings or conversations.

  • Meeting Metadata: Information about your meetings, such as date, time, duration, participants, and titles.

  • Meeting Analysis: Insights, summaries, action items, and other analytical outputs generated from your meeting content.

1.3 Usage Data

We automatically collect certain information about how you access and use our Service, including:

  • Device Information: Information about the device you use to access our Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.

  • Log Data: Information that your browser or device automatically sends whenever you use our Service, such as your Internet Protocol (IP) address, browser type and settings, access times, pages viewed, and referring website addresses.

  • Usage Information: Information about your use of the Service, such as features used, actions taken, and time spent on the Service.

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about the cookies we use and your choices regarding cookies, please see our Cookie Policy section in this document.

2. HOW WE COLLECT INFORMATION

We collect information through various methods:

2.1 Direct Collection

We collect information directly from you when you:

  • Register for an account or create a user profile

  • Subscribe to our Service

  • Use features of our Service, including inviting our bot to meetings

  • Contact us for support or other inquiries

  • Respond to surveys or provide feedback

2.2 Automated Collection

We automatically collect certain information through:

  • Cookies and similar technologies

  • Server logs

  • Analytics tools

  • Application data caches

  • Our meeting bot that joins your meetings on platforms such as Zoom, Microsoft Teams, Google Meet, and others when explicitly invited by you or using services set up by you that enable automatic joining

2.3 Third-Party Sources

We may receive information about you from third parties, including:

  • Third-party services you connect to our Service

  • Business partners

  • Service providers

  • Publicly available sources

3. HOW WE USE YOUR INFORMATION

We use the information we collect about you for various purposes, including:

3.1 Providing the Service

  • To provide, maintain, and improve our Service

  • To process and complete transactions

  • To enable you to use features of our Service

  • To record, transcribe, and analyze meeting content

  • To generate meeting insights, summaries, and analyses

  • To provide customer support and respond to your inquiries

3.2 Personalization and Improvement

  • To personalize your experience with our Service

  • To recommend features or content that may be of interest to you

  • To develop new products, services, features, and functionality

  • To analyze how users interact with our Service to improve its performance and user experience

3.3 Communication and Marketing

  • To communicate with you about our Service, including updates, security alerts, and support messages

  • To market our products and services to you, if you have consented to receive such communications

  • To respond to your inquiries and fulfill your requests

  • To send administrative information, such as changes to our terms, conditions, and policies

3.4 Analytics and Research

  • To analyze usage patterns and trends

  • To conduct research and development

  • To monitor and analyze the effectiveness of our Service

  • To improve our marketing and promotional efforts

3.5 Legal and Safety

  • To protect our rights, property, or safety, and that of our users and others

  • To detect, prevent, or address fraud, security, or technical issues

  • To comply with applicable laws, regulations, legal processes, or enforceable governmental requests

  • To enforce our Terms of Service and other agreements

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting providers

  • Payment processors

  • Analytics providers

  • Customer support services

  • Marketing and advertising partners

  • Technology service providers who help us process, analyze, or store data

These service providers are authorized to use your information only as necessary to provide these services to us and are contractually obligated to keep your information confidential and secure.

4.2 Third-Party Integrations

If you choose to connect our Service with third-party applications or services, we may share information with those third parties to enable the integration. The information shared will be governed by the privacy policies of those third parties.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of such a transaction. We will notify you of any such change in ownership or control of your Personal Information.

4.4 Compliance and Protection

We may disclose your information if we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests

  • Enforce our Terms of Service, including investigating potential violations

  • Detect, prevent, or address fraud, security, or technical issues

  • Protect against harm to the rights, property, or safety of our users, the public, or ourselves

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. DATA RETENTION

We will retain your Personal Information and Meeting Data for a period of six (6) months after your account is terminated or for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law or explicitly requested by you.

After this period, your data will be deleted or anonymized, unless otherwise required by law. If you request the deletion of your data before this period expires, we will process your request in accordance with applicable law.

6. INTERNATIONAL DATA TRANSFERS

We are based in India and primarily store and process your information within India. However, we may transfer your information to other countries or regions in connection with the purposes described in this Privacy Policy. When we transfer your information to other countries or regions, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

By using our Service, you consent to the transfer of your information to India and other countries or regions, which may have different data protection laws than those in your country of residence.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your Personal Information, including:

7.1 Access and Information

You have the right to access and receive information about the Personal Information we maintain about you, how we use it, and who we share it with.

7.2 Correction

You have the right to request correction of your Personal Information where it is inaccurate or incomplete.

7.3 Deletion

You have the right to request the deletion of your Personal Information in certain circumstances. To request deletion of your account and data, please contact us at the information provided in the "Contact Us" section below.

7.4 Objection and Restriction

You may have the right to object to or request restriction of the processing of your Personal Information.

7.5 Data Portability

In some cases, you may have the right to receive the Personal Information you have provided to us in a structured, commonly used, and machine-readable format and to transmit this data to another service provider.

7.6 Withdrawal of Consent

Where we rely on your consent to process your Personal Information, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

7.7 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by applicable law.

8. DATA SECURITY

We have implemented appropriate technical and organizational measures designed to protect the security of your Personal Information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We take the following security measures to protect your data:

  • Encryption of data in transit and at rest

  • Regular security assessments and audits

  • Access controls and authentication mechanisms

  • Regular security training for our employees

  • Incident response procedures

In the event of a data breach that affects your Personal Information, we will notify you and the relevant authorities as required by applicable law.

9. CHILDREN'S PRIVACY

Our Service is not intended for children under the age of 18, and we do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and you believe your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Your interactions with these third-party websites, applications, or services are governed by the third party's privacy policy and terms of service.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 Types of Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Necessary for the operation of our Service, such as cookies that enable you to log into secure areas.

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service.

  • Functionality Cookies: Enable us to personalize our content for you and remember your preferences.

  • Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed.

11.2 Cookie Management

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose access to certain features of our Service.

To learn more about how to manage cookies, please visit the help pages of your web browser:

  • Google Chrome

  • Mozilla Firefox

  • Safari

  • Microsoft Edge

11.3 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Service does not currently respond to "Do Not Track" signals.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Service prior to the effective date of the changes. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Coytus Lifestyle Pvt Ltd
 Hyderabad, Telangana
 India
 Email: support@askiyo.com

14. DISPUTE RESOLUTION

If you have a complaint about our privacy practices, please contact us first. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your Personal Information.

15. ADDITIONAL INFORMATION FOR INDIAN USERS

15.1 Information Technology Rules, 2011

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we inform you that:

  • The name and contact details of the entity collecting and processing your Personal Information are provided in the "Contact Us" section above.

  • The purpose for which your Personal Information is being collected is described in the "How We Use Your Information" section above.

  • The intended recipients of your Personal Information are described in the "How We Share Your Information" section above.

  • You have the right to access and correct your Personal Information as described in the "Your Rights and Choices" section above.

15.2 Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are as follows:

Anudeep Borusu
 Coytus Lifestyle Pvt Ltd
 Hyderabad, Telangana
 India
 Email: support@askiyo.com

16. ADDITIONAL INFORMATION FOR USERS FROM OTHER JURISDICTIONS

As we expand our services globally, we are committed to complying with the applicable data protection laws in all jurisdictions where we operate. If you are accessing our Service from outside India, please note that your information may be transferred to, stored, and processed in India where our servers are located.

16.1 European Economic Area (EEA), United Kingdom (UK), and Switzerland

If you are located in the EEA, UK, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including:

  • The right to be informed about our processing of your Personal Information

  • The right to access your Personal Information

  • The right to rectification of inaccurate Personal Information

  • The right to erasure of your Personal Information in certain circumstances

  • The right to restrict processing of your Personal Information

  • The right to data portability

  • The right to object to processing based on legitimate interests

  • Rights in relation to automated decision making and profiling

To exercise these rights, please contact us using the information provided in the "Contact Us" section above.

16.2 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what Personal Information we collect, use, disclose, and sell

  • The right to delete your Personal Information

  • The right to opt-out of the sale of your Personal Information

  • The right to non-discrimination for exercising your rights

  • The right to limit the use and disclosure of sensitive Personal Information

To exercise these rights, please contact us using the information provided in the "Contact Us" section above.

17. DATA PROCESSING ADDENDUM

If you are a business customer and subject to data protection laws that require a data processing agreement, please contact us to request our Data Processing Addendum (DPA), which will govern the processing of Personal Information on your behalf.

18. MEETING RECORDINGS AND PARTICIPANT CONSENT

When you use our Service to record meetings through our bot:

  • You are responsible for obtaining proper consent from all meeting participants regarding the recording and use of their information before adding our bot to any meeting.

  • You must inform all participants that the meeting is being recorded and that the recording will be processed by Askiyo's services.

  • You acknowledge that you have all necessary rights and permissions to record the meeting and share its content with us.

  • We are not responsible for verifying that proper consent has been obtained from meeting participants.

19. RESPONSIBILITY FOR MEETING CONTENT

You are solely responsible for the content shared during meetings that our bot attends. This includes ensuring that no confidential, sensitive, or inappropriate information is shared during recorded meetings that would violate any applicable laws, regulations, or agreements.